General Manager


Summary / Objective

General Managers are responsible for overseeing on-site client and facilities operations.

1. Parking

2. Hotel Valets

3. Shuttle Services DOT / non- DOT

Employee Numbers

Every employee within our organization has a set of numbers that we use to measure their performance and identify the core functions of their position.

The employee numbers for the General Manager position are:

1. Job Knowledge Testing Scores

2. Staffing Adequacy

3. Procurement Process Accuracy and Budget Adherence

4. Monthly Reporting Completion, Quality and Timing

5. Payroll Accuracy and Process/Policy Adherence

6. 360 Scores from Employees

7. Revenue Increases

    Essential Functions

    1. Manage, plan, schedule, train, and direct the activities of on-site employees.

    2. Participate in formulating and administering operational policies, directing and coordinating all operational activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.

    3. Review analyses of activities, costs, operations, and forecast data to determine operational progress toward stated goals and objectives.

    4. Oversee key projects, processes and performance reports, data, and analysis.

    5. Monitor and oversee the operation finances to ensure profitability.

    6. Maximize operation revenues through innovative revenue increasing processes.

    7. Manage the overall direction, coordination, and evaluation of staff in accordance with company policies.

    8. Provide leadership for employee relations through effective communication, coaching, training, development and performance management.

    9. Manage the company's contractual obligation to the client.

    10. Create and build client relationships while sponsoring interaction to obtain additional projects.

    11. Establish and maintain ongoing client relationships with various parties to anticipate and resolve potential problems.

    12. Uphold company standards to ensure physical appearance and operational appearance are being maintained.

    13. Pass corporate operational and financial audits.

    14. Ensure compliance with state and federal regulations.


      1. Ability to perform daily management and administrative functions for multiple locations, including reading, analyzing and interpreting complex data.

      2. Strong working knowledge of budget management, accounting, and financial analysis.

      3. Excellent interpersonal, relationship, presentation, communication (both written and oral), managerial, and customer service skills.

      4. Problem solving and conflict resolution capabilities.

      5. Ability to work in a fast paced, stressful environment and possess the flexibility to adapt to a rapidly changing work environment.

      6. Ability to maintain a flexible schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

      7. Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and web-based applications.

      8. Ability to successfully complete Elite's pre-employment assessments.

        Supervisory Responsibility

        Typically, directly supervises 10-30 employees

        Work Environment

        This job operates both in an inside and outside environment

        Physical Demands

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

        Position Type

        Full Time Position – Hours vary by position openings

        Required Education and Experience

        1. Minimum of 1-year experience in parking operations and parking facility maintenance required.

        2. Bachelor's degree from an accredited university preferred.

        3. Minimum of 3 years' management experience preferred.

        4. Some business development experience preferred.

        5. Valid driver's license.